Refund Policy for AKMUSICARE.COM

At AKMUSICARE.COM, a division of Bushahr Mart, we strive to provide our customers with the best possible shopping experience for musical instruments and accessories. We understand that there may be instances where a refund is necessary. Hence, we have formulated a comprehensive refund policy to ensure transparency and customer satisfaction.

1. Eligibility for Refund:

• Refunds are applicable only for products purchased directly from AKMUSICARE.COM.
• To be eligible for a refund, the item(s) must be in their original condition, unused, and with all original tags and packaging intact.
• Customized or personalized items are not eligible for refunds unless they are faulty or damaged upon receipt.

2. Refund Process:

• Customers must initiate the refund process within 30 days of the purchase date.
• To initiate a refund, customers can contact our customer support team via email at support@akmusicare.com or through our website’s contact form.
• Provide the order number, reason for the refund, and any relevant details or images if the item is damaged or faulty.
• Once the refund request is received and approved, customers will be provided with a Return Merchandise Authorization (RMA) number and instructions for returning the item(s).

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect.
• We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure safe delivery.

4. Refund Processing Time:

• Once we receive the returned item(s) and verify their condition, refunds will be processed within 4-5 business days.
• The refunded amount will be credited back to the original payment method used for the purchase.

5. Non-Refundable Items:

• Certain items are non-refundable, including gift cards, downloadable software, and clearance or final sale items unless they are defective or damaged.

6. Restocking Fee:

• A restocking fee may apply for returns that are not due to our error or if the item is not in its original condition.

7. Refund Exceptions:

• In some cases, refunds may be subject to approval based on the condition of the returned item(s) and compliance with our refund policy.

8. Refund Inquiries:

• For any inquiries regarding refunds or the status of a refund, customers can reach out to our customer support team for assistance.

9. Policy Updates:

• AKMUSICARE.COM reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on AKMUSICARE.COM, customers acknowledge and agree to abide by the terms and conditions outlined in this refund policy. We are committed to ensuring a hassle-free refund process and providing exceptional customer service to all our valued customers.